Utilities

Utilities in our area are each supplied directly to your residence by privately owned companies. The city does not own any utilities. For your convenience, the following numbers are listed


Utility Companies


Phone Numbers


Pamphlets
314-342-1000


Laclede Gas
314-621-6960
Missouri American Water
314-991-0333
Metropolitan Sewer

MSD Project in Sunset Hills

2015 Rate Proposal Information
314-768-6260

Charter Cable TV


636-207-7011
American Eagle Waste
314-631-8381

Digging


For any digging, contractors and residents alike are advised to call Missouri One Call for utility locations! 800-DIG-RITE or 800-344-7483.

When any of these utilities dig within city right of way, they make temporary repairs then contract out the final repairs of the street pavement within a couple of months to insure for proper compaction of the backfill of the project.

Are you planning to dig on your property? Check out this information from Common Ground Alliance.

Waste Hauler


The city solicited and received bids for the residential waste hauling contract in August 2009. The Board of Aldermen approved the contract with American Eagle Waste at the September 8, 2009 Aldermanic meeting. By accepting this contract, effective December 1, 2009 American Eagle Waste became the only waste hauler in the city. Basic Service includes: Once a week solid waste pickup, once a week recycle pickup (in 65 gallon wheeled container provided by contractor) and twice per year bulky item pickup. The monthly rates are as follows:

Waste Hauler Services
Fees
Basic Service
(Includes 65 gallon recycle bin provided by American Eagle)
$15.50
Yard Waste once a week year round
$9.00
Yard Waste Seasonal (March – November)
$11.00
         Additional second weekly pickup
$9.00
65 gallon container rental for solid Waste
$3.00
*Senior Citizen, Basic Service
$13.95

Note: *Senior Citizen service is 1 or more occupants of a residential dwelling unit age 65 or older. Service is limited to 65 gallons of solid waste and 65 gallons of recycle per week.

Ameren Update (11-16-16)



We have recently have been made aware of a scam in our area that threatens immediate disconnection of utility service unless a payment is made from a pre-paid debit card. In this scam, a customer receives an unsolicited phone call from an individual who falsely claims to be an Ameren representative. The scammer warns that Ameren will disconnect the customer’s electric service if the customer fails to make a payment – usually within a short timeframe. Scammers have even duplicated the Ameren Interactive Voice Response system, so when customers call back phone numbers provided by the scammer, it sounds like a legitimate Ameren phone number. Some of these criminals also use caller ID spoofing to replicate Ameren’s customer service number.

Red flags for scam activity

  • The thief becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
  • The thief instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to Ameren.
  • The scammer asks the customer for the pre-paid card’s receipt number and PIN number, which grants instant access to the card’s funds.

How to protect yourself

  • Ameren never asks or requires a customer with a delinquent account to purchase a pre-paid debit card to avoid disconnection.
  • Customers can make payments online, by phone, electronic check, mail or at pay in person locations.
  • Customers with delinquent accounts receive an advance disconnection notification by mail with the regular monthly billing and by phone several days in advance – never a single notification hours before disconnection.
  • If you suspect someone is impersonating an Ameren employee, end the conversation and immediately call Ameren Missouri at 1.800.552.7583. Customers should also follow Ameren on social media to receive the latest updates on scams.


Additional Resources