Support Services

Support Services – This division provides the support services required enabling the police department to efficiently perform their duties. Communications receives information, assess it, and then determines the proper service required. The records section maintains all police reports and records, prepares Monthly City, state, and federal reports.

The Sunset Hills Police Department's state of the art communications center is the primary answering point for all police calls for service that originate within the City of Sunset Hills. Approximately 25% of these calls for service are received via 911. Six Communications Officers rotate shifts to man the radio 24 hours a day, 7 days a week, they are supervised by the office manager. Their primary job is to receive, evaluate, and dispatch all police calls for service received through the 911 telephone system, normal telephone lines, citizen walk-ins and the police radio. The department utilizes a Computer Aided Dispatch software program that also integrates with our police records management system. Computer inquiries and various entries are also completed by the communications staff. All communications personnel are required by law to complete various computer training, which allows access to the local REJIS computer system, Missouri Uniform Law Enforcement System (MULES) and the National Crime Information Center (NCIC).

The records section is a vital part of providing police service by maintaining accurate records. One clerk who is supervised by the office manager staffs our records division. The record clerk is responsible for data entry and file maintenance of all police reports. Arrest dispositions, criminal history record checks, preparing reports for court, and correct dissemination of police reports are performed by the records division. The clerk prepares required monthly statistical reports for various city, county, state and federal agencies. Citizen requests for police reports are handled by our records division.